Returns & Refunds

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. For safety reasons, used bulbs and lamps cannot be returned unless they arrived defective (see below).

Email sales@outriderreptiles.com with your order number and the item(s) you'd like to return. We'll reply with return instructions, including the address of our returns processing facility in California. Please don't send items back before receiving instructions.

If your order arrives damaged or an item is defective, contact us within 7 days of delivery with your order number and photos. We'll arrange a replacement or full refund at no cost to you, including shipping.

Once we receive and inspect your return, we'll process your refund to the original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable except for damaged or defective items.

Unless your item was damaged or defective, return shipping costs are the customer's responsibility. We recommend a trackable shipping method, as we can't guarantee receipt of returned items.