Question 1

What is the minimum order amount to qualify for free shipping?

Accepted Answer

Orders of $250 or more qualify for free shipping within the continental United States.

Question 2

How do I redeem the free shirt offer?

Accepted Answer

Free Outrider Reptiles shirts are a wholesale-partner perk. Approved wholesale accounts can claim one with code OUTRIDERS26 on a first order of $500 or more, and automatically on any order of $1,000 or more — no code needed. (Free shipping on orders of $250 or more applies to everyone, retail or wholesale.)

Question 3

Do I get any discount on larger orders?

Accepted Answer

Volume discounts are a wholesale benefit. Approved wholesale accounts get tiered pricing that drops as the cart grows — the best pricing applies to orders over $1,000 (plus a free shirt). Retail orders are priced per item; apply on our Wholesale page to unlock volume pricing.

Question 4

How long is the free shirt offer valid?

Accepted Answer

The free shirt promotion is available while supplies last. Sign up for our newsletter to stay updated on current offers.

Question 5

How can I contact customer support?

Accepted Answer

You can reach us at sales@outriderreptiles.com or call (661) 219-5240. We're happy to help!

Question 6

What types of reptile lamps do you offer?

Accepted Answer

We carry UVB Sun Lamps, Clear Basking Lamps, Infrared Lamps, Moon Lamps, and Neodymium Lamps in various wattages to suit any reptile habitat.

Question 7

Do you offer volume discounts?

Accepted Answer

Yes — for approved wholesale accounts. Once approved, you automatically get tiered volume pricing at $250, $500, $750, and $1,000 cart subtotals. Apply through our Wholesale inquiry form to get started.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. Items must be unused and in original packaging. Contact us at sales@outriderreptiles.com to initiate a return.

Question 9

Do you ship internationally?

Accepted Answer

Currently we ship within the United States. Contact us for international shipping inquiries.

Question 10

What dome fixtures do you carry?

Accepted Answer

We offer a 5.5" Mini Dome Light (100W max) and an 8.5" Dome Light (160W max), both with ceramic sockets for safety.

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